Return Policy for Sustainable Wood with Eco Friendly Finishes www.ThaiHandMadeGifts.com
All natural sustainable eco friendly functional wood art will have some slight variation in color, texture, and finish color. This is mainly due to the underlying natural wood tones, which the translucent eco friendly oil is applied over, creating a truly unique one of a kind Functional Work of Art.
Functional wood art will have visible natural marks from tools used, patches from small repairs, knot holes, natural inclusions, and/or worm holes.
Various separations or cracks on your piece when it arrives. These naturally occurred as the wood was dried and shrank. Over time, some continued shrinkage may accentuate existing separations or generate new ones. This does not compromise the structural performance or integrity of the wood and is considered inherent to the natural beauty of the design. These variations are not considered flaws and not acceptable reasons for returns.
All of our functional wood art are natural and handmade from sustainable eco friendly wood and food safe finishes. Therefore sizes are just an approximation but are generally within plus or minus 1/4". We cannot guarantee the functional wood art are perfectly square or flat. We do create usable and reasonably flat surfaces while highlighting the natural wood inclusions and hand carved surfaces.
We do not fill in or repair carving marks, or natural inclusions like knots and branch growths. Instead we sand to blend them in and assure smooth edges and surfaces that are useable. On some products we will use the same wood to fill in old worm holes and such.
The natural eco friendly sustainable wood is from a tropical climate, and like all natural sustainable wood, is still "alive". It will change some over time based on your climate, and whether you place the piece in direct sunlight, or by a heating or cooling source, like in front of an air vent. Small cracks may appear but this is normal and will stop occurring over time. Of course, if a major crack develops that threatens the structural integrity of the product, we will allow an exchange.
After panels are carved from several pieces, the wood shrinks as it dries. When the panels are placed back together they may not line up exactly as carved. We will joint and sand to close the gaps and then blend the design as well as possible with hand chisels. There will be some slight variances where two panels join.
For sustainable eco friendly Monkey Pod wood (Samanea saman aka Acacia, Rain Tree, and other names depending on the country of origin) the heart wood color ranges from light reddish beiges to dark reddish browns (some with black swirls). Due to humidity, the wood ages in front of your eyes as small cracks may appear in the grain over time depending on the climate where you live. It's a small slice of life transported straight into your home. direct sunlight can cause more checking (cracking) on the ends, but simply rub in a natural neutral color wood oil to seal again and enjoy the beauty of Monkey Pod wood!
The color, after finish is applied, will vary from the pictures depicted for every single piece. This is because the natural eco friendly environmentally safe oil is the same tone but the color of the underlying wood of the piece it is going on varies. Monkey Pod Wood (Acacia, Rain Tree), like all woods, has varying tones of browns in the reddish to black ranges depending on its age. The new growth or "white wood" ages from white to yellowish changing to light yellowish browns over time. Therefore we will not accept a return due to color discrepancies from the product pictures depicted.
Please read more about our quality.
If you are truly not satisfied we will allow a product return within three days of delivery as long as:
- You first e-mail your reason(s), foregoing the above, within 2 days for structural, Damaged in Transit claims, or 7 days for other return requests to sales@ThaiHandMadeGifts.com stating the order number, product, and the reason(s) you wish to return or exchange the piece. A digital photo would be a tremendous help to explain a problem.
- The piece has never been used, and is placed back in the original packaging and cartons.
- There is a 20% restocking fee to cover the associated costs of inspection and repackaging. This may be waived for a structural return.
- After you receive a Return Authorization number, by e-mail, you ship the product in the original packaging, pre-paid back to the warehouse at:
HINC dba ThaiHandMadeGifts.com c/o
9046 E Giesen Dr.
Solon Springs, WI 54873
Upon receipt, and inspection to insure the product is as stated, we will issue a refund using the same method in which we were paid or at an agreed upon method if we so deem appropriate.
If you have any questions, suggestions, concerns, or comments about the Return Policy, you may Contact Us.