Return Policy
As with all natural exotic wood products there will be some slight variation in color, texture, and finish color. This is mainly due to the underlying natural wood tones, which the translucent oil is applied over, creating a truly unique one of a kind Functional Work of Art.
Products could have visible marks from tools used, patches from small repairs, knot holes, natural inclusions, and/or worm holes.
There will be various separations or cracks on your piece when it arrives. These naturally occurred as the wood was dried and shrank. Over time, some continued shrinkage may accentuate existing separations or generate new ones. This does not compromise the structural performance or integrity of the wood and is considered inherent to the natural beauty of the design.
These variations are not considered flaws and not acceptable reasons for returns.
All of our products are natural and handmade. Therefore sizes are just an approximation but are generally within plus or minus 1/4". We cannot guarantee the products are perfectly square or flat. We do create useable and reasonably flat surfaces while highlighting the natural wood inclusions and hand carved surfaces.
We do not fill in or repair carving marks, or natural inclusions like knots and branch growths. Instead we sand to blend them in and assure smooth edges and surfaces that are useable. On some products we will use the same wood to fill in old worm holes and such.
The wood is from a tropical climate, and like all wood, is still "alive". It will change some over time based on your climate, and whether you place the piece in direct sunlight, or by a heating or cooling source, like in front of an air vent. Small cracks may appear but this is normal and will stop occurring over time.
Of course, if a major crack develops that threatens the structural integrity of the product, we will allow an exchange.
The color, after finish is applied, will vary from the pictures depicted for every single piece. This is because the oil is the same tone but the color of the underlying wood of the piece it is going on varies. Monkey Pod Wood (Acacia, Rain Tree), like all woods, has varying tones of browns in the reddish to black ranges depending on its age. The new growth or "white wood" ages from white to yellowish changing to light yellowish browns over time. Therefore we will not accept a return due to color discrepancies from the product pictures depicted.
If you are truly not satisfied we will allow a product return within three days of delivery as long as:
1. You first e-mail your reason(s), foregoing the above, within the three days, to sales@ThaiHandMadeGifts.com stating the order number, product, and the reason(s) you wish to return or exchange the piece. A digital photo would be a tremendous help to explain a problem.
2. The piece has never been used, is placed back in the original packaging and cartons.
3. There is a 20% restocking fee to cover the associated costs of inspection and repackaging. This may be waived for a structural return.
4. After you receive a Return Authorization number, by e-mail, you ship the product in the original packaging, pre-paid back to the warehouse at:
HINC dba ThaiHandMadeGifts.com
132 W. Ottawa Avenue #1
Dousman, WI 53118
Upon receipt, and inspection to insure the product is as stated, we will issue a refund using the same method in which we were paid or at an agreed upon method if we so deem appropriate.
If you have any questions, suggestions, concerns, or comments about the Return Policy, you may contact us by clicking on the Contact Us button on the left hand side menu bar.